Terms of use for this website.

Paid work is provided only under a separate written service agreement or accepted proposal. If anything on this website differs from that agreement, the agreement takes precedence. Descriptions of scope, support and pricing on this site are summaries and may be refined at onboarding.

Clients must use a business email address on a domain they control for campaign sending, not a free Gmail, Yahoo or AOL address. Eligibility is confirmed before any agreement or payment, and required sender setup must be complete before campaigns are sent. Guided setup does not expand the agreed scope or include major email-delivery repairs. See the pre-payment requirement on Contact.

We aim to keep this site accurate, but it is provided for general information. It is not legal, regulatory, tax or financial advice. Offers may change or close at any time before a written agreement is in place.

• No email is sent without the client's documented approval of the final version.
• Clients are responsible for the accuracy of the source materials they supply and for the product, ingredient, safety and benefit claims made about their products.
• We do not provide legal review of product claims. Clients should consult their own advisors on regulatory matters.
• Clients are responsible for having permission to email their subscribers.

The service costs $995/month for the first 3 months, then $1,295/month ongoing; paid upfront monthly; month-to-month; no long-term contract; cancel before the next monthly charge. Cancellation stops future billing but does not automatically create a refund.

Billing errors, duplicate charges, or service-delivery issues may be reviewed for a full or partial refund under the service agreement. Work already paid for and in progress is handled as set out in the service agreement. There is no general money-back guarantee. No payments are taken through this website.

We do not guarantee revenue, sales, open rates, click rates, deliverability or any other result. Email platforms report attributed revenue using their own rules; attributed revenue is not the same as incremental revenue, and we report it on that basis.

Morrow & Moss, its products, prices and copy on the demo page are fictional and created only for demonstration. They are not client work and do not represent real products or results. Shopify and any other third-party names mentioned belong to their respective owners and are used only to describe compatibility. No endorsement or affiliation is implied.

Under the service agreement, clients own the final approved client-specific deliverables after payment. Retention Steward and JMN Enterprises, LLC retain their reusable templates, processes, systems and know-how. Ownership of client work is distinct from ownership of this website.

The text, design and illustrations on this site belong to JMN Enterprises, LLC unless stated otherwise. You may share links and quote small portions with attribution, but please do not copy the site wholesale.

The site is provided as is. To the extent permitted by applicable law, we are not liable for losses arising from reliance on general information here, as opposed to work performed under a service agreement.

Questions about these terms can be sent to hello@retentionsteward.com. We may update these terms; the current version is always on this page.